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Paula Young Reviews

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Overall Rating

4.0
9 Reviews
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About Paula Young

Paulayoung.com is an online source for wigs, hair pieces, and hair extensions. They offer an extensive range of products and also provide helpful tips and resources to assist customers looking to style, maintain and wear their wigs. In addition to their product offerings, they have a customer service that can be contacted via email, phone, online, fax, or mail for any problems, questions or comments about a purchase. They also have a program called Paula Young Platinum Plus which offers exclusive benefits designed for their best customers. With a Platinum Plus membership, there are no coupons, exclusions, or minimums for saving on Paula Young purchases. Members receive 10% cash back on Paula Young purchases, instant free standard shipping on Paula Young purchases, 5% cash back on purchases at Marketplace Retailers, shipping & return shipping rebates, and a 10% discount on $25 gift cards. The benefits are available only to personal, non-commercial purchasers. Any order that is deemed a commercial use or high-volume/reseller order will not be eligible for membership benefits. The program is unavailable to residents of Iowa. The 10% cash back is valid for the total order value paid net of any cancels or returns. If a discount or other deal is available on a purchase, the 10% cash back will be applied to the total price paid after all such reductions are applied. Members can receive free standard shipping on an unlimited number of Paula Young orders throughout their membership year. To receive free standard shipping on online orders, members must log in as a registered user on PaulaYoung.com with the same email address used for the Platinum Plus membership. The shipping will be automatically removed from the total. To receive free standard shipping on mail orders, the order form must be completed with the customer # from the yellow box on the back of the catalog or from the packing slip for a recent order. To receive free standard shipping on phone orders, the representative must be told that the caller is a Paula Young Platinum Plus member. Members can receive 5% cash back when they shop at eligible Marketplace retailers. This 5% is based on the order sub-total (minus taxes and fees).

Paula Young Coupon & Discount Codes

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Paula Young Customer Reviews (9)

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Ignacio Williams
Ignacio Williams
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Feb 13, 2023
Hörður Leifsson
Hörður Leifsson
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Feb 12, 2023
Renee Goforth
Renee Goforth
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Feb 12, 2023
Jacob Ferguson
Jacob Ferguson
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Feb 12, 2023
Gene Ridgway
Gene Ridgway
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Feb 10, 2023
Mary Rivera
Mary Rivera
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Feb 9, 2023
Théodore Léveillé
Théodore Léveillé
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Feb 9, 2023
Roderick Hall
Roderick Hall
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Feb 9, 2023
Rebecca Newbold
Rebecca Newbold
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Feb 9, 2023

Paula Young Customer’s Q&A

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Paula Young FAQs

FAQ

About Paulayoung.com Popular Products and Services?

PaulaYoung.com is an online platform that specializes in wigs, hair pieces, and hair extensions. The company offers a variety of products designed to cater to different needs, including wigs for medical hair loss or for those looking to change up their style. The products are crafted with high-quality standard features such as a breathable stretch cap, durable fibers, easily adjustable sizing and a velvet comfort band. The designers at Paula Young create styles to give customers salon-quality cuts and colors, without the time and expense. The company offers a wide selection of styles and colors at competitive prices. Customers can shop 24/7 and the company guarantees customer satisfaction with every purchase. The company has been serving customers for more than 30 years and is proud to be the world's leading retailer of wigs, hair pieces, and fashion add-ons.

FAQ

Paulayoung.com Return Policy?

At Paula Young, the return policy allows for returns of unworn, unaltered items with tags attached within certain time frames. Wigs may be returned within 30 days for a refund, minus shipping and processing fees. If returned within 31-60 days, a refund will be given, minus a $19 restocking fee per item and shipping and processing fees. All returns will be inspected and those not in pristine condition or without original packaging will not be processed for a refund or exchange. Clearance items and wigs priced $29.99 and under may be returned for an exchange or merchandise credit only within 60 days. Items returned after the specified time frames will not be processed for an exchange or refund.

As for the shipping policy, the costs for orders placed on PaulaYoung.com depend upon the methods and options chosen. The fee for shipping and processing applies to the complete order, even if an item is backordered and multiple shipments are required. The standard delivery allows 5-7 business days for delivery of in-stock items. The shipping charge varies based on the order total. For example, orders totaling less than $14.00 have a shipping charge of $7.99, while orders over $175.00 have a shipping charge of 10% of the purchase total. There are also options for 2-3 Day Delivery and Overnight Delivery for an additional charge. International delivery is also available with a shipping cost of $74.95 for the first item and $15 for each additional item. Allow 15-20 business days for delivery of in-stock items. Select Brand items delivered internationally are final sale and may not be returned or exchanged.

FAQ

About Paulayoung.com Prices and Cost?

Paula Young offers a wide selection of stylish, high-quality wigs and hair pieces at competitive prices. The company guarantees the lowest prices online every day. They compare their prices with competitors for similar cuts, styles, constructions, and features to ensure they offer the best value. All of their wigs and hair pieces are manufactured directly, allowing them to cut out the middleman and pass the savings on to customers. If a customer finds a better deal elsewhere online, Paula Young will match 150% of the price difference.

In terms of shipping and handling, the costs depend on the methods and options chosen by the customer. The fee applies to the complete order, even if an item is backordered and multiple shipments are required. The standard delivery fee ranges from $7.99 to $16.99, depending on the order total. For orders over $175, the shipping charge is 10% of the purchase total. There are also options for 2-3 day delivery and overnight delivery for an additional charge. For international delivery, the shipping cost is $74.95 for the first item and $15 for each additional item. Please note that orders shipped outside the continental United States and Canada may be subject to tariffs, duties, and/or taxes upon delivery. These are the sole responsibility of the customer.

FAQ

Can Paula Young's sale items be returned?

Refunds for Discount/Special Offer items will be adjusted accordingly.
FAQ

Where should I enter the "Promotion Code" during website checkout?

On the left side of the page, in a two-toned box, enter the promo code in the bottom blue portion and click "apply."
FAQ

How do I start a return?

To initiate a return, please call Customer Service toll-free at 1-800-472-4017. Agents are available 24/7.
FAQ

What is Paula Young's return policy?

A full refund will be issued for wigs returned within 30 days, excluding shipping/processing fees. A full refund, minus a $19 restocking fee and shipping/processing fees, will be issued for wigs returned within 31-60 days.
FAQ

How can I find an item from the catalog on Paula Young's website?

Either type the item name or number in the search box located at the top right of the page or in the Catalog Quick Shop located in the footer.

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